What is PhotoSpring's return policy.
We offer a 100% Satisfaction Guarantee. If you don't love PhotoSpring after 30 days let us know and we'll give you a full refund.
Is PhotoSpring just for grandparents?
PhotoSpring is for the entire family. The tech savvy will enjoy all the advanced features of the frame - like integration with Google Photos and Flickr. The less tech savvy will enjoy the simple user interface.
How do I get my photos and videos onto PhotoSpring?
PhotoSpring offers many options to send photos to our frames - all of them free.
- Smartphone apps - Android and iOS
- Computers - Windows PC and Mac
- Web - all the major browsers are supported
- Cloud - Google Photos and Flickr
How does PhotoSpring work with Google Photos and Flickr?
You can connect your frame to your Google Photos or Flickr accounts. PhotoSpring will then automatically sync with the albums in these services every hour. If you add or delete photos/albums from these services those changes will be reflected on the frame within an hour.
Note: currently videos will not sync to the frame with these services.
Can multiple people send photos and videos to one frame?
Yes. An unlimited number of people can open a PhotoSpring account and connect to the frame.
Can I send photos to multiple frames?
Yes. You can connect a PhotoSpring account to multiple frames and send photos and videos to all the frames you are connected to at the same time.
Does PhotoSpring work with photo sharing services?
Does PhotoSpring require an Internet connection to work?
Yes and no. Once PhotoSpring is loaded with photos you don't need an Internet connection to browse or display photos. This makes it pretty good when you're on the go and won't have Internet.
However, there are a few things that require a working WiFi connection to work:
- Sending photos and videos to PhotoSpring
- Receiving frame software updates
- Certain functions like managing connections
Does PhotoSpring have any hidden costs?
Nope. You pay for the frame. The frame comes with a certain amount of photo storage. There are no additional fees.
How are photos shown on PhotoSpring?
You can display photos in a slideshow. In this mode you can swipe left or right to go to the next or previous photo. You can also pause the slideshow and just display one photo.
Or you can browse photos as part of an album. Photos appear as small thumbnail photos. In this mode you can swipe up or down to see rows of photos from the album.
How do new photos appear?
When photos are loaded onto PhotoSpring they are placed in an album. If the new photos are placed in an album currently being played, then PhotoSpring will automatically display the new photos and videos from that album.
You can always switch to the All Photos & Videos album or the Recent Photos album to see photos downloaded.
How secure are my photos on PhotoSpring?
PhotoSpring has comprehensive security for all servers and frame products. Additionally we limit the amount of time we store your photos to minimize your risk from a breach i the cloud.
In the course of processing photos we store them in our servers until the frame picks it up. Once the frame downloads the photos they are deleted. Additionally, if a frame fails to pick up photos in a 15 day period, the photos are automatically deleted.
What formats does PhotoSpring support?
We support the most formats out of any frame vendor out there.
|VIDEO SUPPORT||3GP, AVI, M4V, MKV, MOV, MP4, MPG, OGV, WEBM, WMV|
|PHOTO SUPPORT||BMP, GIF, HEIC, JPEG, JPG, PNG|
How long does the battery last?
We are constantly improving our frames. Our first frames had a 4 hour battery life. 2018 frames have a 6-7 hour battery life. Results vary based on usage.
Does PhotoSpring work outside of the US?
There are two aspects to this question.
Power: We work on 110v to 220v AC power. Our AC adapter plugs fit US style outlets. You will need a plug adapter to use PhotoSpring in countries that have different outlet plug shapes.
Internet: As long as you have access to WiFi Internet, PhotoSpring will work.
Is there a limit to the number of people who can send photos to a frame?
No. An unlimited number of accounts can connect to the frame and send photos to it. The current record is 27 accounts connected to a single frame.
Can I send photos to more than one frame at the same time?
Yes. You can create an account and connect it to multiple frames. Then you can send the same photos and videos to multiple frames at the same time.
How many photos will PhotoSpring hold? What happens when you run out of space?
It depends on your model. Basically each GB worth of memory is enough to hold 1000 photos. Results may vary depending on the resolution of your photos. We use a very high quality, high resolution screen so photos may take up more space than other frames but the results are stunning.
When the frame is full you will need to delete photos to accommodate new photos or buy a new frame.
Where can I go to get help?
At the bottom right corner of this screen is a button with Help. Click/tap on it to ask us for help. Or you can email us firstname.lastname@example.org