Warranty Terms

PhotoSpring One (1) Year Limited Warranty

PhotoSpring photo frames are products designed and manufactured by PhotoSpring Inc. here after designated by “The Company”

The Company warrants the product hardware components (‘Product’) against defects in material and workmanship when used in accordance with The Company’s documentation (‘Documentation’) for a period of one (1) YEAR after the date of original purchase (‘Warranty Period’) from the Company or the Company’s authorized reseller. If a hardware defect arises and a valid claim is received within the Warranty Period, at its option and to the extent permitted by law, Company will either (1) repair the hardware defect at no charge, using new or refurbished replacement parts, (2) exchange the product with a new or manufactured from new or serviceable used parts and is at least functionally equivalent to the original product or (3) refund the purchase price of the product.

When a product or part is exchanged, any replacement item becomes your property and the replaced item becomes company’s property. Parts provided by company in fulfillment of its warranty obligation must be used in products for which warranty service is claimed. When a refund is given, the product for which the refund is provided must be returned and becomes company’s property.

We only cover warranty for purchases made within the USA.

If you purchase a frame in the USA and have taken or sent it to use in a different country, and require warranty service, you will be responsible for the shipping costs to the USA. We will also be unable to ship a replacement or repaired item to any country outside of the USA.


The Company will have no warranty obligation with respect to the following circumstances (‘Exclusions’) (‘Ineligible Products’): (i) a Product that has no defects in materials or workmanship, (ii) Products with defects that are not reproducible by The Company, (iii) Products marked as ‘sample’ or sold ‘AS IS’, (iv) Products whose serial number has been defaced or removed, or (v) Products that have been subject to: (a) any modifications, alterations, repair, or servicing by any party other than The Company or The Company’s authorized representatives; (b) handling, storage, installation, testing, or use not in accordance with the applicable Documentation; (c) abuse, negligence, neglect, accidents, abuse or misuse; (d) any breakdowns, fluctuations, or interruptions in electric power or the telecommunications network; or (e) any Acts of God, including fire, flood, tornado, earthquake, hurricane, excessive snow, lightning, riot, insurrection, act of war or other disaster.

Ventilation policy:

The slots and openings on the frame are provided for necessary ventilation. To ensure reliable operation and to protect it from overheating, these slots and openings must never be blocked or covered. As a general guideline, the rear of the frame should be 2-6 inches from the wall and the sides of the frame should have about 4 inches of ventilation space.

WARNING: There is a risk of hardware damage. Never place the Digital Photo Frame in a confined space, such as a bookcase or built-in cabinet, unless proper ventilation is provided. Failure to do this, and subsequent damage to the frame will void your warranty.


Please access and review the online help resources referred to in the documentation accompanying this hardware product before requesting warranty service. If the product is still not functioning properly after making use of these resources, please contact our representatives at support@photospring.com.

To learn more about our Shipping and Returns policies, click here.


We currently sell our Digital Photo Frames officially through the following online sales channels:

– amazon.com

– photospring.com

If your order is from another party, not on the above list (such as a third-party seller on Amazon that is NOT Photospring), you will need to contact the vendor directly for further information, as they are not officially affiliated with us.